Firstly, these interviewquestions and answers are created by us and our team of experts we have all the answers to your questions and will help you succeed (like weve been doing for the last 14 years) and we update our material frequently. You had a group task to do, and then an individual interview with a manager. While I have never created displays, I worked for three years with a florist and learned how to create beautiful bouquets. I cannot work in an environment that feels negative or toxic. If you have never created a display, that is fine. I communicate effectively with diverse groups and know how to bring out the best in people. I have worked in a leadership capacity for the past five years and love sharing my knowledge and experience with others. In my current position, we have a leaderboard, and I like that concept because it creates a healthy bit of personal competition for me as well. "I have reliable transportation. 2023 PassMyInterview.com. I have an excellent letter of recommendation if you would like a copy for your records. GET ALL 12 QUESTIONS AND UNIQUE ANSWERS TO THE WAITROSE INTERVIEW, PLUS FREE 30-DAY ACCESS TO OUR ONLINE INTERVIEW TRAINING COURSE, Question 1, After these questions, you are giving an assessment task that outlines a scenario that you may encounter on the job. ", "Just yesterday, I had a customer make a purchase and noticed that she was struggling with her bags. You can find out more about which cookies we are using or switch them off in settings. Waitrose Group Assessment Guidance and Practice The selection process for the John Lewis Partnership (JLP) can see candidates participating in number of different types of interview. "My current sales position is highly commission-based, so my colleagues and I are quite competitive. All of our products and training resources are protected by our 30-day no questions asked money back guarantee. I have had to cover for coworkers several times in the past, and I don't mind accepting overtime hours. Explain to the interviewer what your ideal employer looks like so they can determine if you will be a good fit for the company culture. The job description should have prepared you for the shifts you will be asked to work. Q3. Of course, I would not be telling the truth if I said there wasnt the appeal of you being local to where I live, but there are other supermarket stores in the local area, and I would not choose to work there. I am a social person and enjoy making my customers happy.". Give Me The Answers To My Interview! Thirdly, our interview guides and training just work. I do not prefer close supervision as I am confident in my skills. Thank you so much for this, extremely helpful! Focus on being honest in your response. Really welcoming and straightforward, the interviewer was friendly. by asking how I can help them, listening to their responses, and providing excellent customer service. "Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview. ", "I am currently making ?14/hour with two bonus opportunities. "My reaction to employee theft would differ if I were a retail associate or a retail manager. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. Wow, you give by far the best advice. You can cancel anytime by contacting us via our contact page or email. I applied online. I then ask if there is anything else I can help them with. The purpose of this page is to help you prepare for your job interview. What is the interview process like at Waitrose? Your questions and answers helped me tremendously to land my first Tech job. Then once got through that stage. ", "I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. You had a group task to do, and then an individual interview with a manager. Q8. "I have a rule always to treat my customers how I would want treatment in a store or establishment. Had to do a task, too. They just asked you standard interview questions that you would know. Perhaps you like to receive gifts, financial perks, public recognition, kind words, or title promotions. I love how you place high standards on animal welfare, environmental responsibility, and the well-being of the communities where you operate. ", "I rate myself an 8 out of 10. If you are successful you'll be asked to select interview date. Discuss with the interviewer how you would handle a situation surrounding employee theft. Tell me about a time you worked in a team. Performance incentives can be very motivating. We have eliminated all risk for you. Hiring managers are always looking for ways their future employees can benefit the organization, so this is the perfect opportunity to show how you will do that. Once I was late due to a terrible snow storm, and I notified my supervisor of the situation, so it was not an issue. They asked basic questions which were simple and easy to answer. It felt excellent to go above the call of duty that day.". Assure the interviewer that you can commit to a wide range of hours. If you have worked in another industry, describe your job's most challenging and favorite parts. This is the company I see enjoying a long career with, and I am excited about this opportunity.". They also guide our commitment to empower all Partners who work here, whichever part of the business they work in:DO RIGHT: We act with integrity and use our judgement to do the right thing.ALL OR NOTHING: We put everything we have into everything we do.GIVE MORE THAN YOU TAKE: We put more in, so everyone gets more out.BE YOURSELF. The hiring process at Waitrose takes an average of 19 days when considering 1,343 user submitted interviews across all job titles. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. They just asked you standard interview questions that you would know. Very detailed o line application process. Which all went well. 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022. Sales contests, for example, are a great way to motivate me.". Talk to the interviewer about how you find motivation on the job. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. "I have worked in retail for the past eight years. ", "I want to work for Waitrose because I always shop here. ", "I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations. Glassdoor users rated their interview experience at. "I left my last job because there was no room for professional growth or advancement. ", "I hope to gain stronger skills in communication and customer service. It's okay to discuss your hobbies and interests but keep it brief. Instead of making it seem like the supervisor was at fault for not communicating in the manner you would have liked, let the interviewer know that you try to find a way to communicate that you both understand. These skills make me a strong fit for this role as this position requires a high level of organization, interpersonal skills to effectively interact with customers and coworkers, and integrity to always do the right thing. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Learn more here. The hiring process at Waitrose takes an average of 16 days when considering 7 user submitted interviews across all job titles. "I have worked with many personalities and management styles with great success. They just asked you standard interview questions that you would know. I felt everything was relevant. I am also at a stage in my life where I have the stability of a good home life and partner, and as such, I am now able to dedicate more time to working flexible, and unsociable hours if and when required. I did not miss one work day last year or the year before. If you disable this cookie, we will not be able to save your preferences. Also included general questions of experience in customer service e.g: tell me a time when. Q9. In my current position, the hours are great, my coworkers are nice, and I receive fair compensation.". After identifying three qualities that make you an excellent fit for the role, explain why these qualities will benefit Waitrose if hired. ", "The part of the job that excites me the most is working with customers. Find additional company focused interview questions by practicing from one of our industry sets. Try and focus on related work experience. At the same time, Waitrose provides an environment for professional growth and mentorship. If the organization implemented the change, describe the results from that change. Many people like recognition in some way for their accomplishments in the workplace, while others do not require public recognition. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. ", "No, nothing negative will show up in my reference check. Order today and you will get this bonus guide FREE offer available for a limited time only. To help you prepare for a Waitrose job interview, here are 40 interview questions and answer examples. This leadership style has been effective because the workforce is engaged and empowered to innovate. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise. I find this leadership style effective since my team members feel included and trusted and are more likely to take pride in ownership of their work. You want to earn a decent salary but do not want to respond in a way that will talk you out of a job. (You can also mention Heston, which is a premium range of Waitrose products, inspired or created by Heston Blumenthal) 2. The interview was quick and simple. If you take the bus or ride a bike, that works too! ", "I dislike working in an environment that is hostile and negative. Candidates interviewing for Customer Service Assistant and Customer Assistant rated their interviews as the hardest, whereas interviews for Supermarket Assistant and Sales Assistant roles were rated as the easiest. Stupidly hard questions for the role - it was like I was interviewing to be CEO. Yes! I gave two weeks' notice and left the company on good terms.". The interviewer asks this question to see that you have strong verbal and written communication skills, which are required for all Waitrose positions. Then once got through that stage. ", "If a coworker failed to show up for their shift, I would pick it up if possible. All rights reserved. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy and the needs of the company in mind as well. Focus on being direct and honest, and explain why you left your last place of employment. 4 answers . No pressure at all. It costs quite a bit of time and money to conduct reference checks, so they want to know ahead of time if there will be a reason for you to be disqualified as a viable candidate. The interviewer wants to hear that you have the necessary communication skills for the role. I take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM. Full Suggested Answer & Detailed Response, Question 12, After describing what you have learned, explain why Waitrose stands out more than other companies. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready. Felt like a formality rather than a real test of an interview. I have worn uniforms in three past jobs and like that they help customers identify who works for the company and display a high level of professionalism.". To be considered for the position, you want to assure the interviewer that you are flexible and willing to help the company when needed. "There are many aspects of the job description that are appealing. "I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to ensure it's the right fit. My most challenging position was with Company ABC. Here are the two questions we recommend you ask in order to portray a positive and enthusiastic attitude: QUESTION Apart from providing exceptional customer service, what else can I do in this role to ensure I meet the requirements and expectations of Waitrose? One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. If you cancel before the 30-day trial ends, you will not be charged. Asking the right questions and very brief. Interview questions and answers were first added on July 30th, 2018, 1 community answer was added by Lauren McCabe on October 31st, 2019, 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022, Checked for grammar and spelling mistakes by Ryan Brown on September 13th, 2022. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to work every day. Customer service is vital to a company's success. I also enjoy the annual reviews because it lets me show my staff how well they are doing and how much I appreciate their work. I want to learn the fundamentals of sales and become comfortable with both sides of the business. Very detailed o line application process. Upvote 2 Downvote We do not have advertisements on our pages but we do try to make money through paid-memberships. Can you give an example of where you showed leadership? TIP #2 During your Waitrose interview, we advise that you focus on demonstrating the core qualities and attributes of customer service, working hard under pressure, strong attention to detail, resolving customer complaints and queries, being a positive team player, having a flexible approach to work and also going above and beyond what is required for customers when needed. First is the psychometric tests followed by a group interview and then a solo interview. The interview process was easy and enjoyable. Tell me about a time you worked in a team. I always try to be at least 10 minutes early for my shift. I understand that retail can be challenging because of the multiple personalities you are faced with daily. Be open and honest. "I stay calm and composed when issues arise. However, be sure to back up your reason for liking or not liking performance incentives. For example, you might like that you will be responsible for training all new employees and providing regular performance evaluations. When I started working at a restaurant at sixteen, we were taught the adage 'if you're on time, you're late,' so I've worked to implement that into my life. I applied online. Waitrose was updated by Krista Wenz on September 13th, 2022. ", "I have been in an unofficial leadership role for the past three years. Walk the interviewer through your career history in retail. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. So far, we have seen a 56% decline in the overall loss.". If you have conflict-resolution training for dealing with rude customers, be sure to mention that in your response. While the interviewer would prefer someone with experience, the question asks if you are a creative person capable of creating attractive displays. The interviewer wants to hear that you can work in different types of situations but that you do not need close supervision. The interviewer asks this question to see what type of employee you will be if hired. ChloeO. I have worked in retail for five years and have worked independently and with other team members, depending on where I worked. Therefore, any date prior to 2019 might not be accurate. TIP #3 During your Waitrose interview, there is a strong possibility you will get asked situational or competency-based questions that require you to give an example of when you worked as part of a team, provided great customer service, dealt with a customer issue and also worked hard to solve a problem. How would you manage food temperature in the freezers/ fridges? Interviews at Waitrose Experience Positive 77% Negative 15% Neutral 8% Getting an Interview Applied online 100% Difficulty 2.2 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (380) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) See more interviews for top jobs First is the psychometric tests followed by a group interview and then a solo interview. Answer dates might appear two to three weeks before they were published. I have worked in a leadership role for five years and always lead by example. Of course, you want to review the job announcement and research Waitrose beforehand so you are not asking questions that could be found during your research. Then once got through that stage. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. There are many different leadership styles: autocratic, democratic, servant, pacesetting, coaching, collaborative, affiliative, and more. If you have an example from a previous job, use that in your response. Very laid-back, almost forgot I was in an interview. Tie these desired qualities into your answer to display you are a fit for the role. The customer will be required to give an explanation as to the reason they would like a refund and replacement, and if appropriate, one will be given. Display your enthusiasm for the job by assuring the interviewer you have researched the organization and the role. The hiring manager wants you to rate your skills from 1-10. "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness. I used to work at Waitrose and my former manager told me she really liked my answers on the online tests, so obviously they take everything into consideration as it is the managers who decide if you get an interview. ", "Thank you for asking. Want to know what questions Waitrose ask at interview? I do not have a criminal record and have never even had a ticket or citation issued.". First is the psychometric tests followed by a group interview and then a solo interview. You want to avoid saying you have nothing to learn from Waitrose. All the questions featured were asked during my interview and on the next day I received a phone call telling me Im hired. Full Suggested Answer & Detailed Response, Question 3, It is also good to have copies for the interviewer if they would like a copy for their file. Focus on describing that you work well independently and work well with teams. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. Be complimentary of yourself - now is not the time to be super humble. Perhaps you want to learn how to work in a leadership position or learn how to work in sales. "I feel that performance incentives are a great idea. We have a set of five values that were created by Partners, for Partners, to explain what it means to be a Partner and what makes a great one. After this discusses hours I was available to work and when I could start. I have seen the uniforms worn by the retail employees at Waitrose and see that it adds a strong level of professionalism. Be specific, and be sure to keep the conversation positive. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I applied online. This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. My math skills are strong, and I am confident I can meet your expectations regarding accepting customer payments. I went through a nasty divorce, and our house went into foreclosure. You want to focus on being positive in your response. Q1. They did not have a store in the area where I moved, so I could not transfer. If you are a college student or have another outside obligation that will hinder you from working a specific day, let the interviewer know during your interview. Proper planning will get you far, but sometimes life happens, and you'll need a plan B. After describing the environment you dislike working in, end your response on a positive note. "Yes, I do have a question. Easiest Most Difficult Interviews at Waitrose Experience Positive 82% Negative 5% Neutral 13% Getting an Interview Applied online 96% In Person 2% Recruiter 0% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (382) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) I am also open to additional hours when I am not engaged in my college classes and coursework.". The changes were implemented, and the company saved $15,000 in the first month. Explain how working for Waitrose will benefit you in your career. Applied online and passed the online assessment. The interviewer hopes to hear that there is no reason not to hire you! Talk to the interviewer about your past year's attendance at your previous job. Assure the interviewer there is no reason why they shouldn't hire you. "Yes, I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. You can ask the interviewer to describe their management style if you wish. ", "My most challenging position, and also my favorite position, would be my current role as a customer service representative with company ABC. Let the interviewer know that you have the creative skills necessary for their merchandising and displays. It was fast and easy, asked several questions and had a group part before. We worked together for a couple of overtime hours that day and were able to catch her up on everything. 2023 PassMyInterview.com. They will think that it is respectful and it shows you have good manners. "I have a lot of qualities that transfer well into a retail-based position. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. This online course will instantly be free for you to access for 30-days. If you have a former supervisor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. Im on step two ! I found it challenging because it was a different industry than I was accustomed to. They asked basic questions which were simple and easy to answer. I always strive to be a team player and help my employer and coworkers when needed.". 1 community answer was added by Lauren McCabe on October 31st, 2019. I interviewed at Waitrose. Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. I took two years of communications courses in college and have honed my verbal and written communication skills over the years. I feel this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while allowing me to advance in my management skills. Very laid-back, almost forgot I was in an interview. Think back to when you were racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. I'm 17 and after reading other peoples experiences on here, I thought I would post mine just to help others So I applied online and got an email asking whether I would like to go for a group . If your previous employer would say that you have a flawed character or are dishonest, you will need to clear that up in your interview, giving your side of the story. It is a definite plus if you have cheered on your competitors and helped them along the way. What would you consider when dealing with them and why? 5 TIPS FOR PASSING THE WAITROSE INTERVIEW! Then you can be better prepared to formulate your response. Interview. This question determines if you can function well in a competitive environment. After this discusses hours I was available to work and when I could start. The actual interview took around 45min, again give examples of good customer service, time when you went out of your way to help, how you cope under pressure etc.