In her three years at JCPenney, she has led the charge in clarifying and defining the positioning of the Companys private brands to give customers more choice. .tg {border-collapse:collapse;border-spacing:0;} . JCPenney's Customer Service department receives a lot of calls on a daily basis. Sr.manager- Responsible Sourcing (south Asia, Middle East And Africa), Retail Specialist | Demand Analytics | Sneakerhead | International Marketer | Avid Runner, Director For Regional Legal Affairs & Senior Counsel - North & South Asia, Ea & Project Co-ordinator To India Head & Hr Head, Consultant - Heading Learning And Development, Associate Director, Merchandising Operations, Pricing, Planning & Allocation, Vp Product Development & Design - Women's, Executive Vice President, Chief Information & Digital Officer. Harris joined the Company in 1978 as a sales associatein Chicago, where she discovered her passion for retail and customer service. J. C. Penney Company, Inc. was founded in 1902 and is based in Plano. Get a Free Account. Bala is responsible for the Company's information technology (IT) organization and global technology systems that power the Company's stores, operational centers and supply chain, and corporate functions. Required fields are marked *. Lorem ipsum dolor sit amet consectetur adipisicing elit. We will be more than happy to help you and make this right for you. Clothing, shoes, jewelry, and home furnishings are sold in department stores across the country as well as in Puerto Rico. He holds bachelors degrees in management and finance from the University of Texas. Here is a breakdown of what will happen when you use DoNotPay to get compensation from JCPenney in small claims court: There are several companies that have long wait times when it comes to their customer service departments. Wayne Milano is senior vice president, global sourcing and product development at JCPenney, reporting to Michelle Wlazlo, executive vice president, chief merchandising officer. We embrace our responsibility to our associates, customers, and communities to treat our environment and each other as we want to be treated. Please send us a direct mes, @quesarahconnect We are sorry to hear this! McGhee began his tenured career at the Company in 1988 within the Home division and has held different positions of increasing responsibility including senior buyer, Housewares; division merchandise manager, Housewares; and vice president, division merchandise manager of multiple Home businesses. Sharmeelee Bala joined JCPenney in January 2022 as chief information officer, reporting to Marc Rosen, chief executive officer. {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}, __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"rgb(23, 23, 22)"},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__, JCPenney Corporate Office Headquarters HQ. Mortensen began her jewelry career at Zale Corporation and her retail career at Federated Department Stores. Click here to get notifications about new complaints of JC Penney. JCPenney was founded in 1902 with one simple rule - to treat others as we would like to be treated. In this role, Conte develops and executes strategic financial decisions and leads the Companys accounting operations and financial reporting functions, including the support services teams in Salt Lake City and Bangalore, India. Committed to lifelong learning through ongoing education, Andre holds designations as a Senior Professional in Human Resources (SPHR) and Society for Human Resource Management Senior Certified Professional (SHRM-SCP). Morris has more than 25 years of broad legal experience. Laurie Wilson joined JCPenney in 2019 as senior vice president of planning and allocation and pricing, reporting to Michelle Wlazlo, executive vice president, chief merchandising officer. Chief Supply Chain Officer, SVP, Planning & Allocation and Pricing. Jcpenney is a Retail company and has headquarters in Plano, Texas, United States. We are more than happy to help you. We have helped over 300,000 people with their problems. JCPenney Corporate Office Headquarters HQ by phone, address, website, chat or read reviews and complaints. Phillips joined the Company in 2021 and is responsible for leading the brand work and developing merchandising strategies for the divisions. JCPenney is one of the most recognized clothing stores in the country. You can find contact details for JC Penney above. Jcpenney specialises in retail. .tg .tg-z4qf{background-color:#f0f0f0;border-color:inherit;color:#e71324;text-align:left;vertical-align:top} Previously, Conte served 15 years in several progressive finance roles for Lehigh Hanson North America Heidelberg Cement Group. The company sells family apparel and footwear, accessories, fine and fashion jewelry, beauty products, home furnishings, and appliances, as well as provides various services, including . The company sells family apparel and footwear, accessories, fine and fashion jewelry, beauty products, home furnishings, and appliances, as well as provides various services, including styling salon, optical, portrait photography, and custom decorating. Careful consideration is given to the environmental impacts of our operations and the development of processes and procedures to eliminate and/or minimize significant threats to the environment or human . The registrar must send an email to their jcpenney buyer with the following information to gain access:Supplier name and number, registrar's name, position, phone,fax and mail. We apologize. Regulated by The Texas Department of Licensing and Regulation, P.O. Other reasons to reach out to JCPenney's customer service department include: Some customers also contact customer service to ask about recalled items. This retail store has close to 1,000 stores located across the country. JCPenney Profile and History J. C. Penney Company, Inc., through its subsidiary J. C. Penney Corporation, Inc., sells merchandise through department stores. overflow:hidden;padding:10px 5px;word-break:normal;} As leader of the companys Digital Enterprise Office, he drove the digital strategy for one of the worlds largest brand-name apparel companies. Jcpenney has 37003 employees. 1330 For information and inquiries regarding supply chain not covered by the listed contacts. * Applicants for employment who have a disability should call 1-888-879-2641 or email [email protected] to request assistance or accommodation. Can you please send us a DM w, @ladybugteach411 Hello, Thanks for reaching out. Jcpenney is a Retail company and has headquarters in Plano, Texas, United States. Morris holds a Bachelor of Arts degree in economics from Baylor University and earned his law degree at Yale Law School. The address of JCPenney's headquarters will come in handy if you ever have to send them any legal documents. In fact, our home office colleagues span our design office in SoHo New York and . MEDIA RESOURCE SITES. This could mean that you are put on hold for a long time. Beauty & Salon Clearance The JCPenney Communities Foundation helps advance JCPenney's commitment to celebrate and serve America's diverse, working families. If your matter is still not resolved, or if you require assistance for a Customer Service related issue, please contact us by one of the following methods. During her tenure at Walmart, she helped develop standards for responsible jewelry sourcing and launched the Love, Earth jewelry collection, giving customers the ability to trace the path of their jewelry from mine to market. The company also sells its products through its Website, jcpenney.com. SO MUCH FOR CUSTOMER SERVICE!! Earlier in his career, he held HR leadership roles at Merck & Co. and Pepsi-Cola Bottling Group. While at the company, she completed the largest acquisition and integration in company history, established its capital allocation strategy and drove their finance operating model transformation. Others Named Jill Soltau. Duennes began his career with the Naked Juice Company where he progressed to general manager and director of national field sales and operations. Description of order from Pennys ordered Oct. 31, 2022 a Liz Claiborne robe and socks for $239.76 order # 9194. CANNOT WAIT FOR THIS COMPANY TO GO BANKRUPT AND CLOSE THEIR DOORS DUE TO EXTREMELY LOUSY CORPORATE CSTOMER SERVICE. JCPenney is headquartered in Plano, TX. Check your inbox or spam folder to confirm your subscription. He also briefly worked for Pier 1 Imports as divisional merchandise manager of housewares. Open your web browser and sign up for DoNotPay. Watch me. She also served two years as an expat in Bangalore, India, building a state-of-the-art technology development center. JC Penney was founded by James Cash Penney and William Henry McManus (J. C. Penney Company, Inc.). We are sorry to hear this. Some of the companies that the DoNotPay customer service tool works with include: DoNotPay was created to help make your life easier and less stressful. jdoe@jcpenney.com), which is being used by 92.6% of JCPenny work email addresses. who controls access for that supplier's representatives. padding:10px 5px;word-break:normal;} jc penney company inc jc penney company inc jc penney company inc jc penney company inc the jc penney company inc jcpenney JCPenney Global Presence Search All Employees JCPenney CEO Marc Rosen Chief Executive Officer Phone Email Rating 2.2 Reviews 1357 Write A Review Edit 1357 Reviews For JC Penney Headquarters & Corporate Office orders customer service Worst customer service people I have ever experienced. Additionally, you can choose to call the corporate office at 912-578-8666. .tg .tg-voov{background-color:#333333;border-color:inherit;color:#ffffff;font-size:medium;text-align:left;vertical-align:top} Phillips is a proven retail leader and brings more than 35 years of experience in brand leadership, merchandising, and product development while successfully driving the customer experience across multiple platforms including in stores, digital, and omnichannel. In addition to selling conventional merchandise, JCPenney stores often house several leased departments such as Sephora, Seattle's Best Coffee, salons, optical centers, portrait studios, and jewelry repair. Prior to JCPenney, Mortensen served in leadership roles at Walmart, Inc. as vice president and divisional merchandise manager of fine jewelry and watches, and at Service Merchandise as vice president and divisional merchandise manager. Initial complaints should be directed to JCPenney directly. Lauren Tessaro joined JCPenney in August 2019 as vice president, divisional merchandise manager of intimate apparel, sleep, lounge, active and swim, reporting to Michelle Wlazlo, executive vice president, chief merchant. J.C. Penney CEO Marc Rosen sent an email to employees late Thursday saying the corporate staff is moving back into its former headquarters in Plano. Imagine my consternation when, landing on the Payments page I could find no way to submit a payment other than submitting my bank account and routing numbers! Andre Joyner is the senior vice president, chief human resources officer at JCPenney, reporting to Marc Rosen, chief executive officer. JCPenney offers an inclusive environment and culture where you can find and define yourself - your style, your purpose and your career. @threatenwheel Hello, We have received your DM and we have responded. I did this as my wife enjoys J.C. Penney while I am the one who pays for ALL her purchases. Now I could have purchased those same sets at the store when I went with my wife on December 19 but expected the delivery the next day or so.Customer service canceled the order, reordered at a slightly higher cost because my state tax went up on January 1, 2018. Wilson is responsible for leading and developing strategies to enhance inventory management, lower cost of goods sold, and restore profitable growth. Throughout his career, McGhee has developed a broad range of expertise in Home categories, merchandising, and developing strong vendor partnerships. EVER. Headquarters JCPenney 6501 Legacy Dr. Plano, TX 75024 JCPenney Customer Care on Twitter @iamfantasygurl Hello, We have received your DM and will respond soon. Talked to the manager of customer relations who told me that he would personally work on this. The latest review Getting funds back was posted on Feb 21, 2023. James (Jim) DePaul joined JCPenney in August 2019 as executive vice president of stores, reporting to Marc Rosen, chief executive officer. .tg .tg-c6of{background-color:#ffffff;border-color:inherit;text-align:left;vertical-align:top} Most recently, Wlazlo led the launch of JCPenneys denim lifestyle brand for men, Mutual Weave. Andre is responsible for the development and execution of strategic human capital decisions and leads the Companys human resources functions. Before joining JCPenney, Morris spent seven years with the Dallas office of Alston & Bird LLP as a partner with a national trial and appellate litigation practice. At Macys, she ultimately served as vice president, divisional merchandise manager of intimate apparel in the Florida region. Reality you opened another card which I did not want and was told sign to reactivate my account. You closed my account saying it was inactive. Comments are moderated so may not appear immediately. Duennes joined JCPenney in May 2012, as east region senior director of supply chain operations. Please do not post any personal information relating to yourself, or employees of JCPenney as these comments will not be approved. Enjoy great deals on furniture, bedding, window home decor.Find appliances, clothing shoes from your favorite brands. Katie Mullen joined JCPenney in January 2022 as chief digital officer, reporting to Marc Rosen, chief executive officer. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JC Penney Customer Service. If you have experienced a problem with JCPenney that is a bigger problem that the local customer service departmentcan handle, you may want to reach out to the corporate office. The login page will open in a new tab. Click on the name of the company and have DoNotPay do the work for you. Ship Point/Return Goods Location Change Request Form, Each supplier is required to have a single. I just looked (Jan.5)to see when the earrings should be due and THIS ORDER HAS BEEN CANCELLED!!! @media screen and (max-width: 767px) {.tg {width: auto !important;}.tg col {width: auto !important;}.tg-wrap {overflow-x: auto;-webkit-overflow-scrolling: touch;}}, iMPOWER by Prabal Gurung for JCPenney Launches with an NYC Pop-Up, Honoring Womens History with Hope & Wonder, Nationwide Rollout of JCPenney Beauty Reaches its Halfway Point, Meet the Leader: Shenece Johns, Senior Director of JCPenneys Inclusion and Diversity Team, JCPenney Beauty takes over the Dot Com Experience. Mullen has a bachelors degree from Princeton University and a master of business administration How is it that you dare to assume the "corporate responsibility" to limit consumer access to products made well and legally in America while selling so much merchandise from China? !MY WIFE MAY LOVE SHOPPING WITH THEM BUT SINCE I PAY THE BILLS THIS LOUSY COMPANY HAS LOST HER AS A CUSTOMER AS I WILL NOT PUT UP WITH BEING LIED TO AND MISTREATED AS A CUSTOMER-THAT MANAGER EVEN COMMENTED ON HOW MUCH MY WIFE SPENT WITH THEM.I AM SURE THE GRINCH WOULD DEFINITELY APPROVE OF J.C. PENNEY CUSTOMER SERVICE BUT I DO NOT!!! He began his career at Ernst & Young, providing strategic retail advisory services. Chris Phillips is senior vice president, general merchandise manager for the Mens, Childrens, and Womens Apparel divisions at JCPenney, reporting to Michelle Wlazlo, executive vice president, chief merchandising officer.