Kind regards, Lorraine BruleGlobal Customer Service at Regus. Just drop in to a location of your choice whenever you need a place to work. Regus does not communicate with customers via telephone. Does anyone know how to get the GBP payment back? You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. 25% off. It won't go in any direction! Yes. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. Global Customer Service at Regus. Regus are not transparent with their pricing. You have been with us for several years and already experienced renewals. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. Who has the free mental bandwidth to keep track? One such way weve used before, is going through the Gourmet Society x DragonPass portal. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! Michelle Spire Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. What the heck? Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. Questions and answers about starting, owning, and growing a small business only. Move out, and move on. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. 2023 Trustpilot, Inc. All rights reserved. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. And, as I am moving to another state, it won't be possible for me to continue with the same. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Your satisfaction is very important. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. If it has been longer than 30 days, please get in touch so we can investigate further. Thank you for setting up this process for me. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. Were sorry you had this experience and would love to help. This company is completely disorganized, and crooked. Termination or breach of the contract prior to the If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Regus helps businesses find and create the right workplace for their people. Did yours get refunded? Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. Youll be billed each month. This is not the case. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. This is held for seven days only as a fraud-prevention measure. Pricing and eligibility depends on the lounge operator. I am a small business and cannot afford any of this. THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. I wish I never did business with this company. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. If you don't reply to that email you get locked into a contract. Does your user agreement specify proper reasons to cancel? Advice STAY AWAY, Products used:Virtual office
It goes against our guidelines to offer incentives for reviews. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. This article was previously written by Matt Moffit. He shares his travels under, The dragonpass offer from Regis is still valid. The answer is: it depends who you ask. You have a business to run and our objective is to partner with you to help you grow even further. Compare them below and choose the right one for your business. It was an outstanding experience at the gym. As you did not process this correctly, the agreement continued an additional month. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Find out how we combat fake reviews. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. Do not use this scam company at all costs Book on the day or in advance via the app. I would love the opportunity to help further but havent been able to identify your account. Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. Has anyone successfully gotten out of a lease with regus? I was using virtual office space. myRegus asks for Credit Card as well as DragonPass in Payment Details. In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). Otherwise why would so many victims protest about this company? In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. This will remove that member from your roster and credit the membership back to your account. I would like you to please confirm the receipt of the letter and the cancellation. After speaking with her and reading the Agreement and Terms of Service, I understood that the Agreement would renew automatically (which, by law reverts to a month-to-month). This is to inform you that, unfortunately, I would have to cancel my membership with your club. Date of experience: February 19, 2023. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. Membership: 2.3.1. Hi Jody, Customer service left me on hold until the company closed then hung up the phone. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. Yes DragonPass also sells lounge entry direct without the need for a membership. Prior to any renewal, our customers receive courtesy email reminders. Open the Amazon Prime cancellation page. We may have received incorrect data. Without further options, I contacted my credit card company and they put a stop on the payment. Why have me sign a contract if you aren't going to keep your word? Assistant Global Customer Service at Regus. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? Comfortable, professional environments. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. As a result, your current term will end on 31st December 2022. Nice offices and friendly people. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Thanks for the heads up on this. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. They reference their terms and conditions and just continue to charge me month after month. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. Its an automated process. Paid for parking online and have now received parking ticket from private company. **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. If travelling as a couple do we need 2 memberships? They will ignore your requests and continue to bill you. DO NOT BE FOOLED BY UPFRONT LOW PRICING. They sited the non renewal clause but I have no copy of the contract in my account. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. 2.3.2. This sub is not for advertisements! But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". Won't be a good idea until they change their management. You can start your agreement on any day of the month. Copyright 2023 Community Evangelical Church. I have been transferred to a new location. I have now joined acquire and Regus. Today I haven't visited a Regus office in over two years yet the bills keep coming. %%EOF
We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. We have tried to explain how our agreements work. Just happened to me when I signed up. See real-time availability and secure your desk or office on the day or on the move. I am sorry if you feel this way. Neither document indicates that there is no opportunity to terminate for an entire year. In April of 2021, I tried to set up a virtual office with Regus. Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource. We appreciate your business. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) This will surely increase the credibility of your complaint. I wanted to thank you for your help. On this page, you can first browse which airport lounges are available through this partnership. I hope youll continue to serve more and more people and make their life happy and prosperous. I look forward to receiving more information from you. We call this the "Veeto Demand" period. Sometimes they don't see my payments and kick me out of the system. Regus appears unwilling to make these same accommodations. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. 2. Just terrible management at Regus. If so I might cancel my Regus ASAP as to not forget. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. Once your agreement with us has been renewed, well confirm it via email. For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. Hi Cami, Im sorry that you feel this way. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. Thank you, https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. Dear Ms/Mr {Name of the Recipient}, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. DO NOT TRUST THESE FRAUDSTERS! The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. due to insufficient funds. I found someone. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. I cannot wait to advise every person that I can against engaging with this organization. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. I have enclosed the cancellation fee with this letter. Transparency is very important in everything that we do. 0
They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. Thank you, Restoration Fee - $290 ($3.50 per square foot) However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. Regus Luton have a very devious way to prevent full deposit return. Please could you send those details to me at lorraine.brule@regus.com so I can support you? But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. The part that upsets me, is that we signed a contract for what we were to pay. Can't believe these thieves are still in business/. Your language and other settings can be amended through your online account i. E., myregus.com. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. Though I discontinued using the office after 11/30/21, I have paid for December. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. And, therefore continuing the membership is not possible anymore. They are real scum bags. You can check these emails in the Account > Documents section of your online account. The company left an official comment on this complaint. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. The furniture they provided had locks on some of them and the staff had no idea where the keys were. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Your email address will not be published. It is a scam. Dont believe them they are massive frauds. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Ive been their customers for the past 3 years, paid everything in full.