bt openreach engineer working hours

VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. So we have a line that works upstairs but he has broken the one we want downstairs. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. @bt_uk. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. The fault is due to theft, loss or removal of equipment. @katenoblett. We had to say we were from Openreach, working on behalf of their Service Provider . If installing your FTTP needs Excess Construction Charges, well let you know before starting work. This cookie is set by GDPR Cookie Consent plugin. BT Openreach was established in 2006 . Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For You might not need a visit, just the right advice and help to identify the problem! 0 Ratings Ibz Hey,@zoni23welcome back to the community. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Well let you know how quickly you could be up and running when you order fibre broadband. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Compiled by Patrick Collinson. What are the time slots for Openreach engineer appointments? I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. Just click on. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Installation day: What to expect If this happens we'll text you, call you, or send you an email to arrange another appointment. But opting out of some of these cookies may affect your browsing experience. BT Openreach What a great place to work! I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Openreach is the UK's digital network business. The Communication Workers Union (CWU),. Replying to . The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. A specific time cannot be given and access must be available for the entire slot. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. 30-03-2021 Thousands of members of Communication Workers Union will take action for 24 hours. Your salary Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Normal for Openreach is 5 days a week 7.12hours a day. Contact BT. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Openreach, which controls most of the UK's. Well remotely activate a port on the ONT. Theyll aim to do this within 5 working days of you placing your order. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. First, Openreach will send an engineer to assess how much work is needed. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? But heres a quick guide to the different installation terms we use, and the average timescales. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest We have a range of ways to get in touch for new and existing customers. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 The installation takes around three hours and the Openreach engineer will need access to your property. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. Working from home no service passing the buck. 10. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. Asked 22 May 2022 Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. To change your appointment: You can also easily change engineer appointments using the BT Business app. Engineers from Openreach managed to cut our telephone line while they were working on our road. It could be Sky's Openreach account number, for the details that ISPs have given them. This field is for validation purposes and should be left unchanged. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. You might not need a visit, just the right advice and help to identify the problem! BT Openreach apprentice engineer Thomas (Tom) Dickenson. on During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. We also use third-party cookies that help us analyze and understand how you use this website. I interviewed at Openreach (London, England) in Sep 2020. I have sent a pm with my information and description of the situation. For Replying to . Anna Tims is away. There's more to Openreach than meets the eye. It also insists that the line is properly fixed. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. The fault is due to damage caused by someone at the customer's premises. How to report a BT line fault or broadband fault. In 1987 I began a career as a British Telecom Engineer. Come home no Internet. This depends on the apprenticeship you are applying for. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. Do openreach/ BT engineers work 24/7 ? My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . But you will have heard of BT, BT Broadband and BT Infinity . Myself and my team cover the whole of the UK. Damage caused during a break in to your premises. Depending on the provider and package you choose, you might be able to avoid paying for line installation. on But it changed its tune when the Observer got involved. They will try and get you . Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Contact from abroad. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. This website uses cookies to improve your experience while you navigate through the website. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. What is a Fibre to the Premises (FTTP) Service Identifier? My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Although I would guess your fault will probably be picked up on Monday morning. The re-branding exercise actually started, in a very low-key way, a few short . on An engineer visit is requested, and no fault is found. Do I have to pay for this visit? Analytical cookies are used to understand how visitors interact with the website. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. I have a line fault that needs to be fixed. It says: Were very sorry about the problem with NJs broadband service. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. Youll be sent a new hub, so keep it somewhere handy. Qube are employed directly by BT to do Internal Home Checks. A specific time cannot be given and access must be available for the entire slot. More strikes are planned in the coming weeks in the rail dispute. Your working hours Our engineers work 37.5 hours a week. Our broadband then stopped working completely. It was reported a yesterday (I think). This could be when: We only charge for repair work on a small number of fault reports. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Try their website here. Thank You). We don't ask for any formal qualifications. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. The fault isnt due to fair wear and tear. Micky37 I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. Monday 9th June 2014. And once you've got some experience under your belt, there should be opportunities for overtime. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. 15h06. - Providing support for Service and Commercial inventory. So, here's where it all started working as a Phone Engineer. The installation takes around three hours and the Openreach engineer will need access to your property. Openreach will then be in touch to arrange when they can complete the work at your premises. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. 12h52. on Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Openreach did not have anything to add to the BT statement. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. 13h08. Hence, the addition of working experience gained from Openreach can truly be like a milestone . Contact BT for help and support with your BT broadband, TV, home phone or mobile. If the work is not complex, they'll carry out all the external work required. business and public sector, For business and public We use cookies to optimize the website, no personal information is stored. The BBC is not responsible for the content of external sites. and. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. 10 reasons to work for BT Openreach. [ link to this post] I have a line fault that needs to be fixed. Faulty equipment like a telephone or router not covered by a maintenance contract. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. Accept cookies to experience the full functionality of this page. This is simply not true. Work programme gives an insight into life as an Openreach engineer. At conservative gathering, Trump is still the favourite. on BT argued that you still received a partial service. Work Experience. Account and billing. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Your just as rude! "These are the same workers who kept the country connected during the pandemic. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. the home, For For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . You can view these money saving ideas by clickingHERE. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . If you aren't available, someone over 18 will need to be around. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. Read about our approach to external linking. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available @bt_uk. The cookie is used to store the user consent for the cookies in the category "Other. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. This cookie is set by GDPR Cookie Consent plugin. It does not store any personal data. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. business and public sector, Media An engineer will install an ONT at your premises to connect to the nearby fibre cable. Instal a new Telephone Extension Socket sector, For global Depending on the type of fault and the stage we're at in repairing it, you can do this online. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. If the work is complex, Openreach will take longer to do all the external work. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. @XRaySpeX . 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. 30-03-2021 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? Engineers from Openreach managed to cut our telephone line while they were working on our road. I think Openreach work 7 days a week, and on bank holidays. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans Training is rushed, clothing is poor and supervisory support is weak. 2. Within 10 working days, Openreach will have completed their survey. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Theres no charge for most engineer visits. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. You also have the option to opt-out of these cookies. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Damage to equipment within your premises caused by lightning or power surges. The engineer said you should only have one line and said to get rid of the other. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. It was reported a yesterday (I think). Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. If a charge is likely, well let you know. @richthestag. 30-03-2021 Log into order tracker using your BT ID or order reference and postcode. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Those striking are largely Openreach engineers and call centre workers. 22h52, Hi. Talk about pass the buck BT! It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 The ISP said it can take up to 72 hours. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? Interview. Register (or login) on our website and you will not see this ad. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. . Theyll need to get in touch with you, so please give us your mobile number for us to share. He has sturdy life goals and knows where he wants to go. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Well send you a confirmation email with your appointment date and time slot. If you already have an ONT, its very quick to get connected. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Log intoorder trackerusing your BT ID or order reference and postcode. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. That's usually four or five days a week between Monday and Sunday. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. 2023 BBC. I could not recommend working for BT Openreach at all. Technical support. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning.